Bill Genochio, U.S. Marine Corps (Retired)

VBA – VA&R Coordinator / Department Service Officer / PSO Instructor / ALR Liaison

Phone: 216-522-3530 ext. 53746 I Email:

Will Brown, U.S. Army

DSO Cleveland VARO / PSO Instructor, P: 216-522-3530 ext. 53745 |

Thomas White, U.S. Marine Corps (Retired)

DSO Cleveland VARO / PSO Instructor, P: 216-522-3530 ext. 53743 |

Michelle Jones, Mother of U.S. Army active-duty serviceperson

DSO Cleveland VARO / PSO Instructor, P: 216-522-3530 ext. 53747 |

Nicole (Jessica) Reese, U.S. Navy

DSO Cleveland, P: 216-522-3530 ext. 53741 | Email:

Melissa Manzie, Cleveland Office Administrative Assistant

P: 216-522-3530 ext. 53748 | Email:

Jeff Delaney, US Navy

DSO Cincinnati VAMC, P: 513-475-6440 |

Gary Felver, U.S. Navy

DSO Dayton VAMC / PSO Instructor P; 937-268-5611 ext. 2967


DSO Columbus VAACC / P; 614-257-5497

A Post Service Officer provides an important link between the veteran or dependent and a representative holding American Legion accreditation. An effective PSO understands benefits afforded to veterans and dependents; however, the PSO is not authorized to file any claims on behalf of the claimant. PSOs serve as valuable resources to veterans in local posts to ensure that our veterans and their dependents receive their earned benefits.

Click Here to download the Post Service Officers Manual

Post Service Officer School, 2022 Information:

Post Service Officer School, 2020 Slides:

Introductions and VA Structure

Non Service Connected Pension and DIC

Service Connection

Agent Orange

Hearing Loss

Burial Benefits



Evidence Gathering

Camp Lejeune Contaminated Water

Gulf War

How to Interview a Veteran

Agent Orange New Presumptive

Court Cases to Know

Direct Deposit Process Change

Please be advised that VBA is switching to an online direct deposit process for veterans.

Veteran Leaders,

To improve security and make changes more efficiently, Department of Veterans Affairs’ (VA) Veterans Benefit Administration (VBA) is transitioning to an online process for Veterans to initiate or change their direct deposit information.

While the process is ongoing, Veterans will be able to use the legacy forms and fax method through the end of the year.

As always, we will be able to help any Veteran with questions about the process by calling our helpline at 1-800-827-1000 (TTY: 711), or by going to your nearest VA regional office (if accepting in-person appointments) and change this information in person.

The link to update direct deposit information is here.